How do I choose the product right for my team?
Talk to us! We love sports and are always happy to discuss your needs so we can provide the perfect solutions for your club.
I can’t find a product I’m looking for. Can you still supply it?
We can provide performance apparel across a wide range of sports. If you are interested in an item that isn’t advertised, please contact us to discuss.
How can I find prices for products I am interested in?
Please contact us and we can provide quotes for any item in our range and beyond.
Are there different prices for youth sizes?
We know that many parents are faced with the difficulties of being on the verge of adults sizing and the price increase that is associated with it, so we have standardised our prices across all sizes to help you budget regardless of the size.
Do you offer discounts for large orders?
At Loco, we believe in an equal playing field, and are proud to offer the same competitive prices for all orders to help give you the comfort of knowing that you will be charged a reasonable price no matter the size of your order.
Do you charge extra for logos, names and numbers?
All design elements (including logos, names and numbers) are included free on all custom sublimated products.
How much does delivery cost?
Delivery is included free on all club orders across Victoria. Online Store orders are subject to a $9.99 delivery fee across Victoria. Interstate deliveries are subject to courier quote; pricing is confirmed prior to order confirmation.
What are the standard delivery times?
Orders are processed within the following standard turnaround:
- Sublimated On-Field Range: 4 weeks
- Sublimated Off-Field Range: 4 weeks
- Sublimated Outerwear Range: 5 weeks
- Custom Socks: 4 weeks
- Stock Range/Accessories: 2 weeks
All custom orders are subject to 5 days’ shipping time in addition to the production turnaround. Custom orders are also subject to factory closures for Chinese New Year. Your Loco sales representative will inform you before any orders are placed to please allow an additional 2 weeks turnaround for all orders spanning this period.
What are my delivery options?
Our standard delivery is provided by Express couriers who offer overnight service to most addresses in Victoria. Alternatively, you have the option to pick up orders from our Port Melbourne warehouse from Mon-Fri 10am-4pm.
Online Store Orders
All online store orders are sent via Australia Post who offer fast delivery all over Australia. There is no option for pick-up.
I have a deadline for my order. Can I get express shipping?
We always strive to complete orders as soon as possible, and we always endeavour to meet your deadline. However, we cannot guarantee any deliveries within the standard timeframe.
How do I start a custom product design?
Contact us for a completely unique design for your club. We have in-house designers dedicated to creating designs to reflect your club’s individual heritage. Not sure of what you want? We can work from scratch, with just a few basic details like club name, logo and colours.
Why can’t I create my own design?
At Loco, we know that your team uniforms reflect your own individual history and character. That’s why we don’t limit you to using the same templates that every other club will use. We provide unique designs for every single club that approaches us.
Got your own design ideas? Great! We love working with you to achieve the perfect style for your club. Contact us with your ideas and let us help you realise them.
What colour options are available?
We can produce custom sublimated garments in any colour from the extensive palette of 200+ Loco standard colours, with colour matching options available.
Can you match the colours to my existing uniform?
Yes! If you need garments to match an existing uniform colour, we offer colour matching to any sample garment provided with our accessible Loco colour chart, featuring all 200+ Loco standard colours.
How do I place an order? What information do I need to provide for my order?
The first step for any order is to get your design created. All you need to know is what colours and logos you need, and we can do the rest! Once you have a design you’re happy with, it’s time to fill in an order form with the sizes you require. Loco will supply an order form to make it as easy, and we’re always happy to help if you have any issues with the form. Once you send through your order form, we’ll prepare the order and send it back for a final confirmation, and that’s it! The only final details we’ll require are a point of contact for invoicing, and a delivery address.
What is the minimum order quantity (MOQ)?
Loco operates with the following minimum order quantities (MOQs):
- Sublimation on-field: 5 pcs per order
- Sublimation off-field: 10 pcs per order
- Other items per order parameters
Any orders received below the minimum order may be charged a premium.
Can you provide a sample before I order?
Yes. Our representatives can provide product samples for selected items on request. Alternatively, we have sample ranges available for viewing at our AFL Victoria partner regions across Victoria.
How do I know my size?
We provide a wide range of in-depth size charts for all products, available for download upon request. If you are having trouble using our size charts, please contact us for help.
Can you provide sizing samples before I order?
Loco representatives can provide sizing sets for on-field garments on request.
Where are your products made?
We utilise a combination of high-quality factories in Australia and China for all production. We maintain strong relationships with all of our factories to ensure product quality and have rigorous quality control measures on all orders.
What materials do you use?
All sublimated products are produced using performance-grade polyester, designed specifically for your comfort and durability on matchday. Stock products are produced from high-quality polyester, cotton or wool, depending on the product.
Can you add embellishments to my current uniform?
We currently only embellish Loco-branded products, however feel free to contact us for references to high-quality screen printers or embroiderers.
How do I pay for my order?
You will receive an invoice prior to your delivery. We accept payment via bank transfer or credit card.
Do I need to pay or deposit in advance?
For large orders, we may request a 50% upfront deposit. However, typically orders won’t require any advance payment or deposit.
Can I return my order?
All customised orders are made specifically to order after thorough a thorough consultation and confirmation process. We will not accept returns on custom orders produced after order confirmation. If you believe an order is faulty or was not produced to your requests, please notify us within 10 business days of delivery.
My products are faulty. Can I get them replaced?
In the unlikely event that an order is delivered that you believe is faulty or incorrect, please notify us within 10 business days and we will happily work with you to ensure we fulfil your order correctly ASAP.