From the initial club/design brief we liaise with our design team and have artwork completed and sent back to the club within 24 to 48 hours. Our designers use PMS colour references to ensure the exact colour preferences of each club. If a PMS colour reference cannot be found or supplied to us we are able to send a sample of the colour and have it colour matched at the factory.
Once the design is signed off by the club, the confirmed order is logged with our production manager and sent to the factory for manufacturing.
For all of the orders that are placed, our factories provide design art for our production manager to approve and strike off. Any design errors or blemishes are corrected during the Quality Control process.
Delivery always occurs within a maximum of 4 weeks from the placement of the official order with the factory (this excludes outerwear - Hoodies, Jackets - which is 5 weeks). We self-impose penalties for late delivery of orders. Our Account Managers maintain regular contact with clubs, informing of deadlines for key dates to ensure delivery.
All orders are sent to our warehouse in Port Melbourne where they are sorted and checked off with the original order. Once they are cleared from our warehouse they are dispatched by StarTrack Express or delivered by a LoCo representative.